# Contact our Experts

The advantage of our **Live Chat** support system lies in the ability to deliver personalized engagement to the individual and corporate needs and preferences of each customer. This approach allows our experts to offer customized recommendations and assistance.

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{% tabs %}
{% tab title="Website" %}

### Initiate contact with our agents via our website

***

1. Open our site - [**https://wallex.global/**](https://wallex.global/)
2. Look for the live chat icon <img src="https://3746570458-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsRSXPBbdKagZcErrfwp8%2Fuploads%2FMsITvFamHhev9PSU9n30%2FIntercom.png?alt=media&#x26;token=216f752a-abd8-4c58-a4bb-98fb1478ef24" alt="" data-size="line"> positioned in the bottom right corner of the screen and click on it.
3. The pop-up window will appear and then you can send us a message.

<div align="center"><figure><img src="https://3746570458-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsRSXPBbdKagZcErrfwp8%2Fuploads%2F7rsscAl5H5wYZ7zGdZhO%2FGlobal%20Contact%20us%20Site.png?alt=media&#x26;token=cac9e3cb-7789-4d79-a06e-b742ec39aea9" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}

{% tab title="Web App" %}

### Initiate contact with our agents via Web App

***

1. Select the web application URL you want to open.
2. Look for the live chat icon <img src="https://3746570458-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsRSXPBbdKagZcErrfwp8%2Fuploads%2FMsITvFamHhev9PSU9n30%2FIntercom.png?alt=media&#x26;token=216f752a-abd8-4c58-a4bb-98fb1478ef24" alt="" data-size="line"> positioned in the bottom right corner of the screen and click on it.
3. The pop-up window will appear and then you can send us a message.

<div align="center"><figure><img src="https://3746570458-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsRSXPBbdKagZcErrfwp8%2Fuploads%2FxKFtnb67D5sl9xv2ITZy%2FGlobal%20Contact%20us%20Web.png?alt=media&#x26;token=be712611-25eb-43e8-9018-bb11ec1fccbb" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}

{% hint style="info" %}
While we use our Neobanking platform as an example, the instructions apply to all Wallex platforms.
{% endhint %}
{% endtab %}

{% tab title="Mobile" %}

### Initiate contact with our agents via our website

***

1. Open your phone browser App.
2. Go to our website - [**https://wallex.global/**](https://wallex.global/)
3. Look for the live chat icon <img src="https://3746570458-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsRSXPBbdKagZcErrfwp8%2Fuploads%2FMsITvFamHhev9PSU9n30%2FIntercom.png?alt=media&#x26;token=216f752a-abd8-4c58-a4bb-98fb1478ef24" alt="" data-size="line"> positioned in the bottom right corner of the screen and click on it.
4. The pop-up window will appear and then you can send us a message.

<div align="left"><figure><img src="https://3746570458-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsRSXPBbdKagZcErrfwp8%2Fuploads%2FoTfNEynhRVX1wN1gPqLX%2FContact%20us%20Mobile%20Browser.png?alt=media&#x26;token=637b51e1-6825-42da-b0fe-5e0dcbf18be5" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}

{% tab title="Email" %}
Should you require an official email correspondence with our experts, please [contact us](https://wallex.global/contact-us) using the following email addresses:

<div align="center"><figure><img src="https://3746570458-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsRSXPBbdKagZcErrfwp8%2Fuploads%2FgUQqnbIAUbwhJBpvpIay%2FNeobanking%20Contact%20us%20Email.png?alt=media&#x26;token=bd4d5adc-05f7-4164-b707-85672674eb7c" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}
{% endtabs %}