# Account Management

Take control of your financial destiny with our handbook on account management. Dive into the intricacies of opening new accounts, securing essential details and optimizing your financial transactions for maximum efficiency.

***

## Add Account

Please select Web or Mobile version:

{% tabs %}
{% tab title="Web App" %}

## Adding an Account via Web App

***

#### The following steps are applicable for both Fiat and Crypto account types:

1. [Log in](https://app.wallex.global/auth/sign-in) to your account.

2. From the dashboard located on the left side of your screen, select **\[Accounts]**.

3. Locate the currency you wish to add from the **\[Available accounts]**.<br>

   <figure><img src="/files/JBu8jF1IFyVCT4iFXJYH" alt=""><figcaption></figcaption></figure>

4. Simply click on the <img src="/files/FqTrl1Z8wxQKZs5rZ7ix" alt="" data-size="line"> icon to add it to your collection.<br>

   <figure><img src="/files/2aFAEicsQ4Tgnr6G54Kz" alt=""><figcaption></figcaption></figure>

5. The account will immediately appear in the **\[My accounts]** section.

{% hint style="success" %}
So effortless, isn't it?
{% endhint %}

{% hint style="warning" %}
Please note that only users who have completed the [verification process](/neobanking/verification.md) are eligible to open accounts on our platform.
{% endhint %}
{% endtab %}

{% tab title="Mobile App" %}

## Adding an Account via Mobile App

***

#### The following steps are applicable for both Fiat and Crypto account types:

1. **Log in** to your Wallex Neo App <img src="/files/MVghb7Oa5nonbAlVvdsB" alt="" data-size="line">.
2. Navigate to the **\[Dashboard]** section, located in the bottom left corner of your screen.
3. Select **\[All accounts]** positioned just below your balance.
4. Locate the currency you wish to add from the **\[Available accounts]**.
5. Simply click on the <img src="/files/RlMDgOHXaQLF1mjDqZpe" alt="" data-size="line"> icon to add it to your collection.
6. The account will immediately appear in the **\[My accounts]** section.<br>

   <figure><img src="/files/K1CxNApBfhQTI3pgYxKX" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
So effortless, isn't it?
{% endhint %}

{% hint style="warning" %}
Please note that only users who have completed the [verification process](/neobanking/verification.md) are eligible to open accounts on our platform.
{% endhint %}
{% endtab %}

{% tab title="Tips" %}

## Tips & Recommendations

***

#### To explore the range of currencies and networks we support, please visit our website page[ **here**](https://wallex.global/wallex-assets/assets-neobanking).

{% hint style="success" %}
Make sure the currencies you're interested in are listed.
{% endhint %}
{% endtab %}
{% endtabs %}

## Close Account

<details>

<summary>Want to close account?</summary>

At present, our platform does not offer the ability to close your accounts. There is no additional fee associated with the number of open accounts in your profile.&#x20;

***

Considering profile closure? Click [here](/neobanking/manage/profile-management/how-to-delete-my-account.md) for details.

</details>

***

{% hint style="info" %}
Need assistance? Contact our Experts [here](/neobanking/contact-our-experts.md).
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://experience.wallex.global/neobanking/manage/account-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.