> For the complete documentation index, see [llms.txt](https://experience.wallex.global/neobanking/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://experience.wallex.global/neobanking/security/hacked-account.md).

# Hacked Account

It is crucial to take immediate action to safeguard your financial information and minimize potential damages. Here's a step-by-step guide on what to do if you believe your account has been hacked:

1. **Don't Panic, but Act Quickly:** Upon noticing any suspicious activity or unauthorized transactions, it's natural to feel alarmed. However, it's essential to remain calm and act swiftly to mitigate any potential damage.
2. **Change Your Password:** The first step is to [change your password](/neobanking/access-issues/how-to-reset-my-password.md) immediately. Choose a strong, unique password that includes a combination of letters, numbers, and special characters. Avoid using easily guessable information such as your birthdate or pet's name.
3. **Enable Two-Factor Authentication (2FA):** [Two-Factor Authentication](/neobanking/security/two-factor-authentication-2fa.md) is an additional layer of security. Activate this feature if you haven't already done so. With 2FA, even if hackers manage to obtain your password, they'll still need a secondary form of verification to access your account.
4. **Review Your Account Activity:** Take a thorough look at your account activity to identify any unauthorized transactions or changes. Our platforms provide detailed transaction histories. Flag any transactions or activities that you don't recognize to our dedicated [customer experience team](/neobanking/contact-our-experts.md).
5. **Contact Customer Support Immediately:** Notify our [customer support team](/neobanking/contact-our-experts.md) as soon as possible to report the suspected hacking incident. Provide all details of the suspicious activity and any evidence you have.


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