# Need Assistance?

- [Starting Point](/neobanking/verification/need-assistance/starting-point.md): How to start KYC/KYB verification on our platform?
- [Common Rejection Causes](/neobanking/verification/need-assistance/common-rejection-causes.md): Gain insights into the regulatory and risk-related challenges.
- [Proof of Address (POA)](/neobanking/verification/need-assistance/proof-of-address-poa.md): Verifying your address is a crucial step. Let's see how it works.
- [Pending Verification](/neobanking/verification/need-assistance/pending-verification.md): Factors contributing to verification delays.
- [Session Expired?](/neobanking/verification/need-assistance/session-expired.md): If your access link has expired, don't worry.
- [List of Prohibited Countries](/neobanking/verification/need-assistance/list-of-prohibited-countries.md): This article presents a straightforward list of prohibited countries.