Starting Point

How to start KYC/KYB verification on our platform?

Verifying your identity is essential for unlocking the full functionalities offered by our platform.

Web App

Verify your Identity

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1. Log in to your account.

2. Navigate to the top right corner and click on the profile icon .

3. Locate the [Unverified]icon and click on it.

   

4. The pop-up window will appear on your screen and you can start the process.

   

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• You can also verify your status by clicking on [Profile settings] and then navigating to the [KYC] section.

  

• If you attempt to open an account, a pop-up window will appear on your screen. Simply click on the [Go to KYC] button.

  

After completing the steps, the status will turn green, showing [Verified]

Mobile App

Verify your Identity

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1. Log in to your Wallex Neo App .

2. Go to the [Dashboard] section, located in the bottom left corner of your screen.

3. Navigate to the top right corner and click on the profile icon .

4. Locate the KYC Verification and click on [Unverified]button.

5. The pop-up window will appear on your screen and you can start the process.

   

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If you attempt to open an account, a pop-up window will appear on your screen. Simply click on the [Go to KYC] button.

After completing the steps, the status will turn green, showing [Verified]

Initiating company verification follows the same process, with differences in the required documentation.

Looking for guidance? Our verification tutorial offers step-by-step assistance.

Need help? Reach out to our Experts here.