# Withdrawals

At Wallex, we understand the importance of flexible and reliable withdrawal options in today’s dynamic financial landscape. Discover the ease of managing your finances and accessing your funds through our withdrawal process.

***

{% tabs %}
{% tab title="Fiat Withdrawal" %}

## Sending a Bank Transfer

***

To initiate a bank transfer, simply fill in the required fields in the window that appears on your screen. You'll have the option to specify whether the recipient is an Individual or a Company, and then enter the relevant details accordingly. Once you've provided all the necessary information, you can review and confirm your transfer before submitting it.

### Steps

1. **Navigate** to your Fiat account.

2. Within the new window, select the **\[Send]** option.<br>

   <figure><img src="https://4262624163-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH2aAXsME3FSG4PG1K2OD%2Fuploads%2Fd0oEFscJiMk2tqyJtaoB%2FWithdrawal%20-%20Fiat_1.png?alt=media&#x26;token=ca3278b5-d7bd-4eaf-9d63-2c4abf14c2e9" alt=""><figcaption></figcaption></figure>

3. **Complete** the necessary fields with the requested information.

4. Confirm your transfer by clicking **\[Next]** button.<br>

   <figure><img src="https://4262624163-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH2aAXsME3FSG4PG1K2OD%2Fuploads%2F8SxOA30BocgZpOh0x0vL%2FWithdrawal%20-%20Fiat_2.png?alt=media&#x26;token=801933ab-f7ce-4576-8fac-0db4a040939f" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Keep in mind that [verifying your profile](https://experience.wallex.global/neobanking/verification) is essential for unlocking the full functionalities offered by our platform.
{% endhint %}

{% hint style="success" %}
That's all. Time to enjoy!
{% endhint %}

***

#### Minimum Threshold

The minimum amount for an outgoing transfer is **15.00 EUR**.

***

#### What is the Expected Timeframe for the Transfer to be Executed?

Depending on the receiving end, if "SEPA Instant" is supported by the beneficiary's bank, the transfer will be executed within 30 minutes. On the other hand - "SEPA Credit" is the standard procedure which may take from 3 to 5 business days.

***

#### What are the Recommended Steps if a Transfer does not Reach as Expected?

In case the transfer is not received within the aforementioned timeframes, please [contact us](https://experience.wallex.global/neobanking/contact-our-experts) via the dedicated support chat channels.

{% hint style="warning" %}
Transfers above **4000.00 EUR** mandate additional documentation to ensure adherence to internal and external transfer regulations.
{% endhint %}

***

**Common Rejection Causes**

If a transfer is rejected, please review the provided information in the Fiat Send Screen. Common causes for rejection include errors such as an Incorrect Beneficiary Name, Reference, or Beneficiary Bank Details.\
\
For more information, turn to our [Account Rules](https://experience.wallex.global/neobanking/account-rules) and [Policies](https://wallex.global/policies).
{% endtab %}

{% tab title="Crypto Withdrawal" %}

## Sending a Crypto Transfer

***

To initiate a crypto transfer, fill in the required fields in the window that appears on your screen. This includes Wallet Address / Cryptocurrency Address, Amount, Beneficiary Name, and any other necessary particulars. Once you've provided all the necessary information, you can review and confirm your transfer before submitting it.

### Steps

1. **Access** your Crypto account or wallet.

2. Within the new window, select the **\[Send]** option.<br>

   <figure><img src="https://4262624163-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH2aAXsME3FSG4PG1K2OD%2Fuploads%2F8zLxgcfz3EfceEvcW363%2FWithdrawal%20-%20Crypto_1.png?alt=media&#x26;token=9c1c4482-a6ab-426d-a28b-08dcaa30aa4e" alt=""><figcaption></figcaption></figure>

3. **Complete** the necessary fields with the requested information.

4. Confirm your transfer by clicking **\[Next]** button.<br>

   <figure><img src="https://4262624163-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FH2aAXsME3FSG4PG1K2OD%2Fuploads%2FsrgMobSWhtbuNwOExp4p%2FWithdrawal%20-%20Crypto_2.png?alt=media&#x26;token=8053eade-dcc3-454c-a71b-c58c51e32d5b" alt=""><figcaption></figcaption></figure>

***

**Minimum Threshold**

The minimum amount for an outgoing crypto transfer must be equivalent to **10.00 EUR**.

***

**What is the Expected Timeframe for the Transfer to be Executed?**

The transfer execution may vary depending on the Network, Volatility of the asset and the High Traffic.

***

**What are the Recommended Steps if a Transfer does not Reach as Expected?**

Always Double-Check the asset's network.

{% hint style="danger" %}
Sending Crypto to the incorrect wallet or a different network will lead to permanently losing the asset. Always double-check before executing the crypto operation.
{% endhint %}

***

**Common Rejection Causes**

Due to High Traffic or Asset Volatility, the operation may be rejected or failed. In such a case we advise you to try again later. If the issue persists for too long, contact our support team.&#x20;

In case you have received any Crypto payment into your account and you have exchanged and ordered an outgoing Crypto Transfer, due to AML regulations the transfer can be rejected for compliance reasons. For more information, turn to our [Account Rules](https://experience.wallex.global/neobanking/account-rules) and [Policies](https://wallex.global/policies).
{% endtab %}

{% tab title="Tips" %}
Anti-Money Laundering (AML) regulations are designed to prevent and detect illicit activities, including money laundering and terrorist financing, within the financial system. Both cryptocurrencies and fiat currencies are subject to AML regulations, although the specific details can vary by jurisdiction.

It's important to note that regulations can vary significantly between jurisdictions, and both the crypto and fiat sectors are subject to ongoing developments as authorities adapt to the evolving landscape of financial technologies.
{% endtab %}
{% endtabs %}

{% hint style="warning" %}
Certain accounts may offer limited functionalities compared to others.
{% endhint %}

{% hint style="info" %}
Need further assistance? Don't hesitate to get in touch with our Experts [here](https://experience.wallex.global/neobanking/contact-our-experts).
{% endhint %}