Profile Management

Stay Current: Manage your profile information for optimal performance.

Data Changes: Update and modify crucial details like:

Name Change

For Unverified Users:

1. Log in to your account.

2. Navigate to the top right corner and click on the profile icon .
3. Select [Profile Settings].

4. Make sure that you are in [General] section.

5. Input the new name you wish to use on your profile.

6. Click on the [Save Changes] button to update your information.

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For Verified Users:

If your profile is verified, any changes to your name must be requested through our Customer Experience Team.

Initiate it with a quick message to our dedicated team of specialists here.

Email Change

For Unverified Users:

1. Log in to your account.

2. Navigate to the top right corner and click on the profile icon .
3. Select [Profile Settings].

4. Go to [Security] section.

5. Click on [Change] button and input the new email address you wish to use on your profile.

6. Confirm the change by clicking on the [Save] button to update your information.

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For Verified Users:

If your profile is verified, any changes to your email address must be requested through our Customer Experience Team.

Initiate it with a quick message to our dedicated team of specialists here.

Address Change

For both Verified and Unverified Users:

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To update your physical address, you must contact our Customer Experience Team. You'll need to provide your current and new address details along with a valid Proof of Address (POA) document. Our experts will verify your request and update your profile accordingly.

Initiate it with a quick message to our dedicated team of specialists here.

Phone Number Change

For both Verified and Unverified Users:

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To update your mobile phone number, you must contact our Customer Experience Team. You'll need to provide your current and new phone numbers along with additional details (if required). Our experts will verify your request and update your profile accordingly.

Initiate it with a quick message to our dedicated team of specialists here.

For full compliance with our KYC/AML regulations, our experts may request further details. You may need to complete our Verification Typeform, providing the necessary information and documents. Your cooperation is appreciated in ensuring the security and integrity of our platform.

Need assistance? Contact our Experts here.