# Session Expired?

#### Verification links may expire due to a variety of factors, including:

* For instance, if you complete email verification but fail to complete document verification and reopen the link on the same device and browser, the link could expire due to security reasons.
* Most commonly, links expire due to session timeouts or device alterations. For example, if you complete email verification but your session expires (usually within 30 minutes), you will need to repeat the email verification process.

<div align="center"><figure><img src="/files/GcvDpFjehITmbegAfC09" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
If your session has expired, please reach out to our Onboarding specialists for new link [here](/prime-corporate/contact-our-experts.md).
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://experience.wallex.global/prime-corporate/verification/need-assistance/session-expired.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.