# Contact our Experts

The advantage of our **Live Chat** support system lies in the ability to deliver personalized engagement to the individual and corporate needs and preferences of each customer. This approach allows our experts to offer customized recommendations and assistance.

{% tabs %}
{% tab title="Website" %}

### Initiate contact with our agents via our Self Custody website

***

1. Open our site - [**https://wallex.global/self-managed-custody**](https://wallex.global/self-managed-custody)
2. Look for the live chat icon <img src="https://content.gitbook.com/content/OKMMQZuRaYoe08vOBV4J/blobs/EzRAdMkx3ATy4BIBOQi5/Intercom.png" alt="" data-size="line"> positioned in the bottom right corner of the screen and click on it.
3. The pop-up window will appear and then you can send us a message.

<figure><img src="https://2058093164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOKMMQZuRaYoe08vOBV4J%2Fuploads%2FRjCOuHGNbqrxo83EwFA1%2FSelf%20Custody%20-%20Contact%20us%20Site.png?alt=media&#x26;token=88e140f6-6f0b-4175-a978-37748e41ab82" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}

{% tab title="Mobile App" %}

### Initiate contact with our agents via our Wallex Self Custody App

***

1. Open our Wallex Self Custody App <img src="https://2058093164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOKMMQZuRaYoe08vOBV4J%2Fuploads%2Fu1LtDkFJGFCeAKU2YoEo%2FApp%20logo.webp?alt=media&#x26;token=b4b841f4-10ed-4ed0-9300-cc900056e136" alt="" data-size="line">.
2. NNavigate to the bottom right corner and click on the **Settings icon** <img src="https://2058093164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOKMMQZuRaYoe08vOBV4J%2Fuploads%2FysurmIoPkAjKywszfPwN%2FSettings.jpg?alt=media&#x26;token=294ac727-9fc4-4713-9d41-082cec710a71" alt="" data-size="line">.
3. Scroll down and locate the **\[Contact Us]** button.
4. Click on it to open the **Live Chat** window, where you can then send us a message.

<figure><img src="https://2058093164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOKMMQZuRaYoe08vOBV4J%2Fuploads%2FejO6hxAqe3Gm3eAZ2T1u%2FSelf%20Custody%20-%20Chat%20With%20Us.png?alt=media&#x26;token=b857db82-bfca-4f4e-ae6f-ce02b236d128" alt=""><figcaption><p>Chat With Us</p></figcaption></figure>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}

{% tab title="Email" %}
Should you require an official email correspondence with our experts, please [contact us](https://wallex.global/contact-us) using the following email addresses:

<div align="center"><figure><img src="https://2058093164-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOKMMQZuRaYoe08vOBV4J%2Fuploads%2FUq19uafAzloQAJwzzLrk%2FSelf%20Custody%20-%20Contact%20us%20Email.png?alt=media&#x26;token=edcc8f20-0a6f-4b0a-828b-d7f4ac62a66f" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}
{% endtabs %}