Self Custody
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  • Welcome
  • Product Introduction
  • Get Started
    • Account Creation
  • Self Custody App
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  • Assets
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    • Profile Management
      • Email Confirmation
      • How to Delete my Account?
      • Reference Currency
    • Account Management
      • Account Services
    • Key Management
  • Access Issues
    • How to Reset my Password?
    • Why my Account is Blocked/Suspended?
  • Security
    • Account Security
    • Passcode & BiometricID
    • Hacked Account
  • Terms & Policies
    • Policies
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  • Account Rules
  • Business Hours & Holidays
  • WallexPedia
  • Contact our Experts
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Contact our Experts

From troubleshooting to guidance, our team is here to provide the assistance you need.

PreviousBusiness Hours & Holidays

Last updated 1 year ago

The advantage of our Live Chat support system lies in the ability to deliver personalized engagement to the individual and corporate needs and preferences of each customer. This approach allows our experts to offer customized recommendations and assistance.

Initiate contact with our agents via our Self Custody website


  1. Open our site -

  2. Look for the live chat icon positioned in the bottom right corner of the screen and click on it.

  3. The pop-up window will appear and then you can send us a message.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

Initiate contact with our agents via our Wallex Self Custody App


  1. Scroll down and locate the [Contact Us] button.

  2. Click on it to open the Live Chat window, where you can then send us a message.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

Open our Wallex Self Custody App .

NNavigate to the bottom right corner and click on the Settings icon .

Should you require an official email correspondence with our experts, please using the following email addresses:

contact us
https://wallex.global/self-managed-custody
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