Self Custody
Download iOSDownload AndroidSolutions
  • Welcome
  • Product Introduction
  • Get Started
    • Account Creation
  • Self Custody App
  • Crypto Deposits
  • Crypto Withdrawals
  • Pay & Get Paid
  • Assets
  • Fees & Limits
  • Manage
    • Profile Management
      • Email Confirmation
      • How to Delete my Account?
      • Reference Currency
    • Account Management
      • Account Services
    • Key Management
  • Access Issues
    • How to Reset my Password?
    • Why my Account is Blocked/Suspended?
  • Security
    • Account Security
    • Passcode & BiometricID
    • Hacked Account
  • Terms & Policies
    • Policies
    • Terms & Conditions
    • Savings Terms
    • Refer a Friend Terms
    • Crypto Assets Terms
    • Security Policy
  • Account Rules
  • Business Hours & Holidays
  • WallexPedia
  • Contact our Experts
Powered by GitBook
On this page
  1. Security

Hacked Account

What to do if you suspect your account has been hacked.

PreviousPasscode & BiometricIDNextTerms & Policies

Last updated 1 year ago

It is crucial to take immediate action to safeguard your financial information and minimize potential damages. Here's a step-by-step guide on what to do if you believe your account has been hacked:

  1. Don't Panic, but Act Quickly: Upon noticing any suspicious activity or unauthorized transactions, it's natural to feel alarmed. However, it's essential to remain calm and act swiftly to mitigate any potential damage.

  2. Change Your Password: The first step is to immediately. Choose a strong, unique password that includes a combination of letters, numbers, and special characters. Avoid using easily guessable information such as your birthdate or pet's name.

  3. Review Your Account Activity: Take a thorough look at your account activity to identify any unauthorized transactions or changes. Our platforms provide detailed transaction histories. Flag any transactions or activities that you don't recognize to our dedicated .

  4. Contact Customer Support Immediately: Notify our as soon as possible to report the suspected hacking incident. Provide all details of the suspicious activity and any evidence you have.

change your password
customer experience team
customer support team