> For the complete documentation index, see [llms.txt](https://experience.wallex.global/smart-custody/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://experience.wallex.global/smart-custody/verification/need-assistance.md).

# Need Assistance?

- [Starting Point](https://experience.wallex.global/smart-custody/verification/need-assistance/starting-point.md): How to start KYC/KYB verification on our App?
- [Common Rejection Causes](https://experience.wallex.global/smart-custody/verification/need-assistance/common-rejection-causes.md): Gain insights into the regulatory and risk-related challenges.
- [Proof of Address (POA)](https://experience.wallex.global/smart-custody/verification/need-assistance/proof-of-address-poa.md): Verifying your address is a crucial step. Let's see how it works.
- [Pending Verification](https://experience.wallex.global/smart-custody/verification/need-assistance/pending-verification.md): Factors contributing to verification delays.
- [Session Expired?](https://experience.wallex.global/smart-custody/verification/need-assistance/session-expired.md): If your access link has expired, don't worry.
- [List of Prohibited Countries](https://experience.wallex.global/smart-custody/verification/need-assistance/list-of-prohibited-countries.md): This article presents a straightforward list of prohibited countries.