Smart Custody
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  • Welcome
  • Product Introduction
  • Get Started
    • Account Creation
  • Verification
    • Need Assistance?
      • Starting Point
      • Common Rejection Causes
      • Proof of Address (POA)
      • Pending Verification
      • Session Expired?
      • List of Prohibited Countries
  • Smart Custody App
  • Crypto Deposits
  • Crypto Withdrawals
  • Buy & Sell
  • Wallex Card
    • Card Ordering
    • Card Usage and Services
      • How to Activate my Card?
      • How to Top-Up my Card with Crypto?
      • Can I Have Multiple Wallex Cards?
    • Common Card Issues
      • Why Did my Card Deposit Fail?
      • What if I Forget my PIN?
      • How to Increase my Limits?
      • How do I get a Refund from a Merchant?
      • Why did my Transaction Fail?
  • Earn & Savings
  • Rewards
    • EURSTback™
    • Invite a Friend
  • Assets
  • Fees & Limits
  • Manage
    • Profile Management
      • Email Confirmation
      • How to Delete my Account?
      • Settings & Preferences
        • Reference Currency
        • Auto-Conversion Setup
        • Profile Picture
    • Account Management
      • Account Services
      • Auto-Conversion
  • Access Issues
    • How to Reset my Password?
    • Why my Account is Blocked/Suspended?
  • Security
    • Account Security
    • Passcode & BiometricID
    • Hacked Account
  • Terms & Policies
    • Policies
    • Terms & Conditions
    • Savings Terms
    • Refer a Friend Terms
    • Crypto Assets Terms
    • Security Policy
  • Account Rules
  • Business Hours & Holidays
  • Wallexpedia
  • Contact our Experts
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  1. Verification

Need Assistance?

Let us guide you through the intricacies of compliance requirements.

Starting PointCommon Rejection CausesProof of Address (POA)Pending VerificationSession Expired?List of Prohibited Countries
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Last updated 10 months ago