# Why Did my Card Deposit Fail?

The most possible reason for a declined top-up is that you have reached your card’s limits

Keep in mind that upon activation, the prepaid card has one top-up (max. 150EUR).

If you have used this top-up, you should proceed with submitting your documentations for limit increase.

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{% hint style="info" %}
Make sure that you have not reached your weekly or monthly limits.
{% endhint %}

If this is not the case, please contact our team so they can further check the reason for your declined top-up.

{% hint style="info" %}
Need further assistance? Contact our Experts [here](/smart-custody/contact-our-experts.md#initiate-contact-with-our-agents-via-our-neobanking-website)
{% endhint %}

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