---
description: Interacting with your finances in innovative ways.
---

# Account Services

{% tabs %}
{% tab title="Fiat" %}
### &#x20;Fiat Account Features

***

#### Receive ![](https://content.gitbook.com/content/V1zsWOF1W31DO8yWgnzc/blobs/G0iaLtfUvbsJ0dAUOS5s/receive.svg)

When you want to receive a Fiat transfer into your account, you can choose between two options:

* **Wire Transfer:** Choose this method to initiate a wire transfer. Upon selection, a window will display details required for receiving funds into your account. This includes Beneficiary Name, Currency, Beneficiary IBAN (International Bank Account Number), and any other necessary particulars.
* **Top Up with Card:** Choose this method to top up your account using a card. Upon selection, you'll be prompted to specify the desired amount you wish to add to your account. Afterward, you will be redirected to the top-up screen, where you can securely input your card details. Once the transaction is completed, the specified amount will appear in your account balance.

<figure><img src="https://1028534551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1zsWOF1W31DO8yWgnzc%2Fuploads%2FHIACb81pEJpWuBucaLjx%2FDeposit%20-%20Options.png?alt=media&#x26;token=328fb104-f3a3-4364-b295-c79223f5a5a9" alt=""><figcaption></figcaption></figure>

***

#### Exchange ![](https://content.gitbook.com/content/V1zsWOF1W31DO8yWgnzc/blobs/7opWoufp28EP7ApJXP9y/exchange-account.svg)

The exchange feature within our platform serves as a dynamic tool empowering users to convert one currency into another, be it fiat or cryptocurrencies. Whether you're looking to capitalize on favorable market rates, diversify your portfolio, or transfer funds between accounts, our exchange functionality offers convenience and flexibility.

<div align="center"><figure><img src="https://1028534551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1zsWOF1W31DO8yWgnzc%2Fuploads%2FsDw6taWAsBFEfzDmi6p7%2FExchange%20EUR%20BTC.png?alt=media&#x26;token=dc4d3be0-5da0-49e9-82b3-7840909a2c96" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
Please note that you have a 20-second window to complete the exchange for the requested amount. Beyond this timeframe, you should update the rate due to the inherent volatility of currencies in the market.
{% endhint %}

***

#### Send ![](https://content.gitbook.com/content/V1zsWOF1W31DO8yWgnzc/blobs/0kEAY8VBEAg3TBg3GDcE/send.svg)

To initiate a bank transfer, simply fill in the required fields in the window that appears on your screen. You'll have the option to specify whether the recipient is an Individual or a Company, and then enter the relevant details accordingly. Once you've provided all the necessary information, you can review and confirm your transfer before submitting it.

<figure><img src="https://1028534551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1zsWOF1W31DO8yWgnzc%2Fuploads%2FIIdh9liDW2AQPRUGzHoa%2FWithdrawal%20-%20Fiat_2.png?alt=media&#x26;token=217f0381-d91b-497c-a97b-1ae01927ac9a" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Crypto" %}
### &#x20;Crypto Account Features

***

#### Receive ![](https://content.gitbook.com/content/V1zsWOF1W31DO8yWgnzc/blobs/G0iaLtfUvbsJ0dAUOS5s/receive.svg)

When you're expecting a cryptocurrency transfer, you've got two easy options:

* **Receive Crypto with QR:** Share your unique QR Code for the specific cryptocurrency you're expecting. This QR Code acts like a digital fingerprint, ensuring the sender knows precisely where to send their crypto.
* **Receive Crypto with Wallet Address / Cryptocurrency Address:** Send your cryptocurrency address or wallet address directly to the sender. This address is a string of characters unique to your account on the blockchain network. By providing this address, you're giving the sender the exact destination for their cryptocurrency transfer.

<figure><img src="https://1028534551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1zsWOF1W31DO8yWgnzc%2Fuploads%2FHhxzxgGLEvXiysNtO5aq%2FDeposit%20-%20Crypto.png?alt=media&#x26;token=7307fbd1-7701-4f6e-8181-2e3c4baf4911" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Note:** Each cryptocurrency account has its own unique address and QR Code. Sending any different cryptocurrency may result in their loss.

**Example: In your Bitcoin account you can only receive Bitcoins.**
{% endhint %}

***

#### Exchange ![](https://content.gitbook.com/content/V1zsWOF1W31DO8yWgnzc/blobs/7opWoufp28EP7ApJXP9y/exchange-account.svg)

The exchange feature within our platform serves as a dynamic tool empowering users to convert one currency into another, be it fiat or cryptocurrencies. Whether you're looking to capitalize on favorable market rates, diversify your portfolio, or transfer funds between accounts, our exchange functionality offers convenience and flexibility.

<figure><img src="https://1028534551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1zsWOF1W31DO8yWgnzc%2Fuploads%2FtLRaXAntDAcBjxwaYUjb%2FExchange%20BTC%20EUR.png?alt=media&#x26;token=7357dc55-58d0-4ab0-89e0-a2397c786bc0" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Please note that you have a 20-second window to complete the exchange for the requested amount. Beyond this timeframe, you should update the rate due to the inherent volatility of currencies in the market.
{% endhint %}

***

#### Swap  ![](https://content.gitbook.com/content/V1zsWOF1W31DO8yWgnzc/blobs/HG8aTjdmPyYYaj7QKShO/swap-account.svg)

Discover the convenience of crypto swapping, where you can trade one cryptocurrency for another. With a wide range of supported cryptocurrencies, you can easily diversify your digital asset portfolio, capitalize on market opportunities, and manage your crypto holdings.

<figure><img src="https://1028534551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1zsWOF1W31DO8yWgnzc%2Fuploads%2FqKLPs1uoaWDOnhVEhGuN%2FExchange%20BTC%20ETH.png?alt=media&#x26;token=d14e4888-97e8-42e7-8176-7634c8183cc7" alt=""><figcaption></figcaption></figure>

***

#### Send ![](https://content.gitbook.com/content/V1zsWOF1W31DO8yWgnzc/blobs/0kEAY8VBEAg3TBg3GDcE/send.svg)

To initiate a crypto transfer, fill in the required fields in the window that appears on your screen. This includes Wallet Address / Cryptocurrency Address, Amount, Beneficiary Name, and any other necessary particulars. Once you've provided all the necessary information, you can review and confirm your transfer before submitting it.

<figure><img src="https://1028534551-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FV1zsWOF1W31DO8yWgnzc%2Fuploads%2FdZI59WPe6kwn0A2u97Sj%2FWithdrawal%20-%20Crypto_2.png?alt=media&#x26;token=39b492cd-8a30-456f-b855-3c15b8b4ff9e" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Rejection Causes" %}
### Common Rejection Causes

{% hint style="warning" %}
**Some of the rejection reasons for both cryptocurrency and fiat transfers include:**

* Wrong Beneficiary Name
* Invalid Reference
* Wrong Beneficiary Bank Details
* Incorrect Crypto Address or Wallet Details
{% endhint %}
{% endtab %}
{% endtabs %}

{% hint style="warning" %}
Certain accounts may offer limited functionalities compared to others.
{% endhint %}

{% hint style="info" %}
Need assistance? Contact our Experts [here](../../contact-our-experts).
{% endhint %}
