# System Status

## Wallex Global Infrastructure Overview

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Here, we keep you informed about any incidents affecting our products, including both scheduled maintenance and unexpected outages.

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{% tab title="Neobanking" %}

## Neobanking

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<table><thead><tr><th width="384">Service</th><th align="right">Status</th></tr></thead><tbody><tr><td>Wallex Global Website</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Neobanking Web App</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Neobanking Mobile App</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Sign Up &#x26; Log In</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Verification</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wallex Card Issuance</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wallex Card Top-Up</td><td align="right"><mark style="color:purple;"><strong>Under Maintenance</strong></mark></td></tr><tr><td>Wallex Card Payments</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Fiat Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Account Top-Up by Card</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Buy Crypto by Card</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Crypto Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Exchange</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Savings</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>NFT</td><td align="right"><mark style="color:green;"><strong>Beta</strong></mark></td></tr><tr><td>WX-Credit</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wealth Management</td><td align="right"><mark style="color:blue;"><strong>Under Development</strong></mark></td></tr></tbody></table>
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{% tab title="Custody Pro" %}

## Custody Pro

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<table><thead><tr><th width="384">Service</th><th align="right">Status</th></tr></thead><tbody><tr><td>Wallex Global Website</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Custody Pro Web App</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Custody Pro Mobile App</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Sign Up &#x26; Log In</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Verification</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Fiat Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Buy Crypto by Card</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Crypto Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Exchange</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Savings</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>NFT</td><td align="right"><mark style="color:green;"><strong>Beta</strong></mark></td></tr><tr><td>WX-Credit</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wealth Management</td><td align="right"><mark style="color:blue;"><strong>Under Development</strong></mark></td></tr></tbody></table>
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{% tab title="Smart Custody" %}

## Smart Custody

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<table><thead><tr><th width="384">Service</th><th align="right">Status</th></tr></thead><tbody><tr><td>Wallex Global Website</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Smart Custody Mobile App</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Sign Up &#x26; Log In</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Verification</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wallex Card Issuance</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wallex Card Top-Up</td><td align="right"><mark style="color:purple;"><strong>Under Maintenance</strong></mark></td></tr><tr><td>Wallex Card Payments</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Crypto Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Exchange</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Savings</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>NFT</td><td align="right"><mark style="color:green;"><strong>Beta</strong></mark></td></tr></tbody></table>
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{% tab title="Self Custody" %}

## Self Custody

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<table><thead><tr><th width="384">Service</th><th align="right">Status</th></tr></thead><tbody><tr><td>Wallex Global Website</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Self Custody Mobile App</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Sign Up &#x26; Log In</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Pay &#x26; Get Paid</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Crypto Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>NFT</td><td align="right"><mark style="color:green;"><strong>Beta</strong></mark></td></tr></tbody></table>
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{% tab title="Prime Corporate" %}

## Prime Corporate

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<table><thead><tr><th width="384">Service</th><th align="right">Status</th></tr></thead><tbody><tr><td>Wallex Global Website</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Prime Web App</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Sign Up &#x26; Log In</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Verification</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Fiat Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Crypto Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Exchange</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Savings</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>NFT</td><td align="right"><mark style="color:green;"><strong>Beta</strong></mark></td></tr><tr><td>WX-Credit</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wealth Management</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr></tbody></table>
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{% tab title="Prime Private" %}

## Prime Private

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<table><thead><tr><th width="384">Service</th><th align="right">Status</th></tr></thead><tbody><tr><td>Wallex Global Website</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Prime Web App</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Sign Up &#x26; Log In</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Verification</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wallex Card Issuance</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wallex Card Top-Up</td><td align="right"><mark style="color:purple;"><strong>Under Maintenance</strong></mark></td></tr><tr><td>Wallex Card Payments</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Fiat Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Crypto Transfers</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Exchange</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Savings</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>NFT</td><td align="right"><mark style="color:green;"><strong>Beta</strong></mark></td></tr><tr><td>WX-Credit</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr><tr><td>Wealth Management</td><td align="right"><mark style="color:green;"><strong>Operational</strong></mark></td></tr></tbody></table>
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<details>

<summary>Status Guide</summary>

<mark style="color:green;">**Operational**</mark> \
The service is functioning normally without any reported issues.

<mark style="color:green;">**Beta**</mark>

The system is operational for gathering feedback and making improvements before the main launch.

<mark style="color:yellow;">**Partial Outage**</mark>\
Some services or features are experiencing disruptions, but overall functionality of the service remains available.

<mark style="color:orange;">**Degraded Performance**</mark>\
The service is operational but may be slower or less responsive than usual.

<mark style="color:red;">**Major Outage**</mark>\
Significant portions or all of the service are unavailable, affecting overall functionality.

<mark style="color:blue;">**Under Development**</mark>\
Features or services are actively being worked on and will be released soon for use.

<mark style="color:purple;">**Under Maintenance**</mark>\
The service is temporarily unavailable due to scheduled maintenance activities aimed at improving performance or applying updates.

</details>

{% hint style="info" %}
Need assistance or have an incident or bug to report? Reach out to our representatives [here](https://experience.wallex.global/wallex/contact-our-experts).
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