Why did my Transaction Fail?

Your card may get declined by a merchant or ATM for a variety of reasons. If this happens to you, do not panic and continue reading below for solutions.

Not enough funds on card or card balance

You do not have enough funds on your card or the card balance is 0.

Type of transactions: Online and offline transactions (Point-of-sale and ATM).

Card limits reached

You have reached your card limits.

Type of transaction: Online and offline transactions (Point-of-sale and ATM).

Advice: Our cards have maximum limits for ATM withdrawals, online and offline transactions.

Card is blocked

Your card is blocked.

Your card could become blocked if you attempt too many transactions using incorrect PIN or if you try to do payments to prohibited merchants

Type of transaction: Online and offline transactions (Point-of-sale and ATM).

Contact our support team. Your card may have been automatically blocked for your account security (for example, the PIN code was entered incorrectly 3 times by yourself or someone else).