Withdrawals | Wallex Wallet

Sending a Bank Transfer

Note: It is important to understand that fiat currency on this platform is only available for on-ramp and off-ramp purposes. The on-ramp allows users to deposit fiat to buy cryptocurrency, while the off-ramp enables users to sell cryptocurrency to receive fiat. Users can deposit and withdraw assets strictly for the purpose of buying, selling, or investing in crypto.

To initiate a bank transfer, simply fill in the required fields in the window that appears on your screen. You'll have the option to specify whether the recipient is an Individual or a Company, and then enter the relevant details accordingly. Once you've provided all the necessary information, you can review and confirm your transfer before submitting it.

Steps

Navigate to your Fiat account.
Within the new window, select the [Send] option.
Complete the necessary fields with the requested information.
Confirm your transfer by clicking [Next] button.

Keep in mind that verifying your profile is essential for unlocking the full functionalities offered by our platform.

That's all. Time to enjoy!

Minimum Threshold

The minimum amount for an outgoing transfer is 15.00 EUR.

What is the Expected Timeframe for the Transfer to be Executed?

Depending on the receiving end, if "SEPA Instant" is supported by the beneficiary's bank, the transfer will be executed within 30 minutes. On the other hand - "SEPA Credit" is the standard procedure which may take from 3 to 5 business days.

What are the Recommended Steps if a Transfer does not Reach as Expected?

In case the transfer is not received within the aforementioned timeframes, please contact us via the dedicated support chat channels.

Transfers above 4000.00 EUR mandate additional documentation to ensure adherence to internal and external transfer regulations.

Common Rejection Causes

If a transfer is rejected, please review the provided information in the Fiat Send Screen. Common causes for rejection include errors such as an Incorrect Beneficiary Name, Reference, or Beneficiary Bank Details. For more information, turn to our Account Rules and Policies.

Sending a Crypto Transfer

To initiate a crypto transfer, fill in the required fields in the window that appears on your screen. This includes Wallet Address / Cryptocurrency Address, Amount, Beneficiary Name, and any other necessary particulars. Once you've provided all the necessary information, you can review and confirm your transfer before submitting it.

Steps

Access your Crypto account or wallet.
Within the new window, select the [Send] option.
Complete the necessary fields with the requested information.
Confirm your transfer by clicking [Next] button.

Minimum Threshold

The minimum amount for an outgoing crypto transfer must be equivalent to 10.00 EUR.

What is the Expected Timeframe for the Transfer to be Executed?

The transfer execution may vary depending on the Network, Volatility of the asset and the High Traffic.

What are the Recommended Steps if a Transfer does not Reach as Expected?

Always Double-Check the asset's network.

Sending Crypto to the incorrect wallet or a different network will lead to permanently losing the asset. Always double-check before executing the crypto operation.

Common Rejection Causes

Due to High Traffic or Asset Volatility, the operation may be rejected or failed. In such a case we advise you to try again later. If the issue persists for too long, contact our support team.

In case you have received any Crypto payment into your account and you have exchanged and ordered an outgoing Crypto Transfer, due to AML regulations the transfer can be rejected for compliance reasons. For more information, turn to our Account Rules and Policies.

Anti-Money Laundering (AML) regulations are designed to prevent and detect illicit activities, including money laundering and terrorist financing, within the financial system. Both cryptocurrencies and fiat currencies are subject to AML regulations, although the specific details can vary by jurisdiction.

It's important to note that regulations can vary significantly between jurisdictions, and both the crypto and fiat sectors are subject to ongoing developments as authorities adapt to the evolving landscape of financial technologies.