Hacked Account
What to do if you suspect your account has been hacked.
It is crucial to take immediate action to safeguard your financial information and minimize potential damages. Here's a step-by-step guide on what to do if you believe your account has been hacked:
Don't Panic, but Act Quickly: Upon noticing any suspicious activity or unauthorized transactions, it's natural to feel alarmed. However, it's essential to remain calm and act swiftly to mitigate any potential damage.
Change Your Password: The first step is to change your password immediately. Choose a strong, unique password that includes a combination of letters, numbers, and special characters. Avoid using easily guessable information such as your birthdate or pet's name.
Review Your Account Activity: Take a thorough look at your account activity to identify any unauthorized transactions or changes. Our platforms provide detailed transaction histories. Flag any transactions or activities that you don't recognize to our dedicated customer experience team.
Contact Customer Support Immediately: Notify our customer support team as soon as possible to report the suspected hacking incident. Provide all details of the suspicious activity and any evidence you have.
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