Wallex Pay
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  • Welcome
  • Product Introduction
  • Get Started
  • Integration Guide
  • Account Creation
    • Individual/Freelance Account
    • Business Account
  • Verification Process
    • Need Assistance?
      • Starting Point
      • Common Rejection Causes
      • Proof of Address (POA)
      • Pending Verification
      • Session Expired?
  • Supported Coins
  • Merchant Tools
    • Payment Buttons
    • Custom APIs
      • API Basics
      • Informational Commands
      • Receiving Payments
      • Withdrawals/Transfers
    • Instant Payment Notification (IPN)
    • Invoice Builder
    • Point of Sale (POS)
    • Pre-Built Plugins
  • Mass Payouts
  • API Keys Management
  • Integration Testing & Testnet
  • Profile Management
    • Manage Personal Info
    • Wallet Statement
  • Access Issues
    • Why my Account is Blocked/Suspended?
  • Security
    • Account Security
    • Two-Factor Authentication (2FA)
    • Hacked Account
  • Fees & Limits
  • Legal & Regulatory
    • Restricted Jurisdictions
    • User Agreement
    • Privacy Policy
  • Contact our Experts
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  1. Profile Management

Manage Personal Info

Stay Current: Manage your profile information for optimal performance.

PreviousProfile ManagementNextWallet Statement

Last updated 8 months ago

Data Changes: Update and modify crucial details like:

Name Change Instructions


  1. to your account.

  2. Navigate to the top left corner and click on the tree dots.

  3. Select [My Profile].

  4. Input the new name you wish to use on your profile.

  5. Click on the [Submit] button to update your information.

  6. You will receive a confirmation message once the change is complete -

Email Change Instructions


For security reasons, any modifications to your email address must be requested through our Customer Experience Team. This ensures proper verification and safeguards your account information.

Initiate it with a quick message to our dedicated team of specialists .

Password Change Instructions


  1. to your account.

  2. Navigate to the top left corner and click on the tree dots.

  3. Select [My Profile].

  4. Input the current password in the first field.

  5. Then, your new password you wish to use on your profile.

  6. Click on the [Submit] button to update your information.

  7. You will receive a confirmation message once the change is complete -

Country Change Instructions


  1. Navigate to the top left corner and click on the tree dots.

  2. Select [My Profile].

  3. Change the country you wish to use on your profile from the dropdown menu.

  4. Click on the [Submit] button to update your information.

For full compliance with our KYC/AML regulations, our experts may request further details. You may need to complete our Verification Typeform, providing the necessary information and documents. Your cooperation is appreciated in ensuring the security and integrity of our platform.

Need assistance? Contact our Experts .

to your account.

You will receive a confirmation message once the change is complete -

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