# Contact our Experts

The advantage of our **Live Chat** support system lies in the ability to deliver personalized engagement to the individual and corporate needs and preferences of each customer. This approach allows our experts to offer customized recommendations and assistance.

{% tabs %}
{% tab title="Website" %}

### Initiate contact with our agents via our Neobanking website

***

1. Open our site - [**https://wallex.global/neobanking**](https://wallex.global/neobanking) 
2. Look for the live chat icon <img src="/files/yoM55Th0FDhi0xkhRTNy" alt="" data-size="line"> positioned in the bottom right corner of the screen and click on it.
3. The pop-up window will appear and then you can send us a message.

<div align="center"><figure><img src="/files/TfVooIWdO7Oo8tEybP2N" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}

{% tab title="Web App" %}

### Initiate contact with our agents via **Neobanking** Web App

***

1. Open Neobanking Web App site - [**https://app.wallex.global/**](https://app.wallex.global/)
2. Look for the live chat icon <img src="/files/yoM55Th0FDhi0xkhRTNy" alt="" data-size="line"> positioned in the bottom right corner of the screen and click on it.
3. The pop-up window will appear and then you can send us a message.

<div align="center"><figure><img src="/files/au8Cyv3wiAz5oprTtd3D" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}

{% tab title="Mobile App" %}

### Initiate contact with our agents via our Wallex Neo App

***

1. Open our Wallex Neo App <img src="/files/MVghb7Oa5nonbAlVvdsB" alt="" data-size="line">.
2. From your **\[Dashboard]**, navigate to the **\[Services]** section by scrolling down.
3. Locate and select **\[Support]** from the available options.
4. The **Live Chat** window will appear and then you can send us a message.<br>

   <figure><img src="/files/LEMG4a27lfrPgYsjeFV9" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}

{% tab title="Email" %}
Should you require an official email correspondence with our experts, please [contact us](https://wallex.global/contact-us) using the following email addresses:

<div align="center"><figure><img src="/files/FIYdHYmRTItcOgRnR4qq" alt=""><figcaption></figcaption></figure></div>

{% hint style="warning" %}
To receive the best support possible, please provide your email address or additional details before submitting your inquiry.
{% endhint %}
{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://experience.wallex.global/neobanking/contact-our-experts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.