Deposits | Neobanking

Receiving a Fiat Transfer

When you want to receive a Fiat transfer into your account, you can choose between two options:

Wire Transfer: Choose this method to initiate a wire transfer. Upon selection, a window will display details required for receiving funds into your account. This includes Beneficiary Name, Currency, Beneficiary IBAN (International Bank Account Number), and any other necessary particulars.
Top Up with Card: Choose this method to top up your account using a card. Upon selection, you'll be prompted to specify the desired amount you wish to add to your account. Afterward, you will be redirected to the top-up screen, where you can securely input your card details. Once the transaction is completed, the specified amount will appear in your account balance.

Steps

Navigate to your Fiat account.
Click on the [Receive] button.
You will see the two options: [Wire Transfer] and [Card Top-up].
Selecting [Wire Transfer] will show a window with your account details.
Selecting [Card Top-up] will direct you to the Card top-up screen.

Keep in mind that verifying your profile is essential for unlocking the full functionalities offered by our platform.

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What is the Expected Timeframe for the Funds to be Credited in my Account?

Wire transfers usually take 3 to 5 business days. In case it's been more than 5 business days and your incoming wire transfer hasn't been credited, please provide us with the official bank receipt of the transaction so we can start investigating the case.

What are the Recommended Steps if a Transfer does not Reach my Account as Expected?

Please contact the Sending Bank to know the status of the transaction. In case they confirm the execution of the operation, ask for the official bank receipt and contact our support channel with the document.

Common Rejection Causes

Some of the rejection causes are:

Wrong Beneficiary Name
Invalid Reference
Wrong Beneficiary Bank Details

For more information, turn to our Account Rules and Policies.

Receiving a Crypto Transfer

When you're expecting a cryptocurrency transfer, you've got two easy options:

Receive Crypto with QR: Share your unique QR Code for the specific cryptocurrency you're expecting. This QR Code acts like a digital fingerprint, ensuring the sender knows precisely where to send their crypto.
Receive Crypto with Wallet Address / Cryptocurrency Address: Send your cryptocurrency address or wallet address directly to the sender. This address is a string of characters unique to your account on the blockchain network. By providing this address, you're giving the sender the exact destination for their cryptocurrency transfer.

Note: Each cryptocurrency account has its own unique address and QR Code. Sending any different cryptocurrency may result in their loss.

Example: In your Bitcoin account you can only receive Bitcoins.

Steps

Navigate to your Crypto account.
Click on the [Receive] button.
A window will appear displaying your Wallet String and a QR Code. You can choose to share the QR Code or copy the wallet address to your clipboard.

Keep in mind that verifying your profile is essential for unlocking the full functionalities offered by our platform.

That's all. Time to enjoy!

What is the Expected Timeframe for the Funds to be Credited in my Account?

The timeframe for crediting crypto payments may vary on the network of the asset, the current traffic and the volatility. However, it will usually takes between thirty minutes and two hours to complete the process.

What are the recommended steps if a transfer has not reached my account as expected?

Ask for the transaction Hash/ID from the Sender (often abbreviated as tx hash or txn hash). This can be used to track the transaction and serves as a record of the transaction. It contains information about the sender and receiver addresses, the amount of cryptocurrency sent, and any additional information such as a memo or destination tag. This information is important for tracking and verifying the transaction.

Sending crypto to the wrong address will result in lost funds, as transactions are irreversible. Double-check the address carefully before confirming.

Common Rejection Causes

There are several reasons why a Crypto transfer can fail such as High traffic, Limited block space, Compliance Checks, Insufficient Liquidity. User errors such as Incorrect wallet address which will result in lost funds, as transactions are irreversible.

For more information, turn to our Account Rules and Policies.

Crypto Tips to Avoid Delays:

Choose off-peak hours: Transfer during times with lower network traffic for faster processing.
Use higher fees: Consider setting slightly higher fees to incentivize miners to prioritize your transaction.
Double-check everything: Meticulously verify wallet addresses, network selection, and other details before confirming.
Stay informed: Follow the exchange's social media or website for updates on potential delays or maintenance.

Remember, cryptocurrency transfers involve inherent risks and potential delays. Understanding the possible causes and taking necessary precautions can help ensure smoother transactions and minimize frustrations.