Wallex APP
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  • Welcome
  • Product Introduction
  • Get Started
    • Account Creation
  • Verification
    • Need Assistance?
      • Starting Point
      • Common Rejection Causes
      • Proof of Address (POA)
      • Pending Verification
      • Session Expired?
      • List of Prohibited Countries
  • Wallex APP
  • Deposits
  • Withdrawals
  • Buy & Sell
  • Wallex Card
    • Card Ordering
    • Card Usage and Services
      • How to Activate my Card?
      • How to Top-Up my Card with Crypto?
      • Can I Have Multiple Wallex Cards?
    • Common Card Issues
      • Why Did my Card Deposit Fail?
      • What if I Forget my PIN?
      • How to Increase my Limits?
      • How do I get a Refund from a Merchant?
      • Why did my Transaction Fail?
  • Buy Crypto by Card
  • Earn & Savings
  • WX-Credit
    • Loan Health in WX-Credit
    • WX-Credit vs Traditional Loan
  • Payments
  • Rewards
  • Assets
  • Fees & Limits
  • Manage
    • Profile Management
      • Email Confirmation
      • How to Delete my Account?
      • Settings & Preferences
        • Reference Currency
        • Auto-Conversion Setup
        • BiometricID Login
        • Profile Picture
        • Language
    • Account Management
      • Account Services
      • Account Statement
      • Auto-Conversion
  • Access Issues
    • How to Reset my Password?
    • Why my Account is Blocked/Suspended?
  • Security
    • Account Security
    • Two-Factor Authentication (2FA)
    • Hacked Account
  • Terms & Policies
    • Policies
    • Terms & Conditions
    • Wallex's Risk Disclosure Statement
    • Security Policy
  • Account Rules
  • Business Hours & Holidays
  • System Status
  • Contact our Experts
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Contact our Experts

From troubleshooting to guidance, our team is here to provide the assistance you need.

PreviousSystem Status

Last updated 3 months ago

The advantage of our Live Chat support system lies in the ability to deliver personalized engagement to the individual and corporate needs and preferences of each customer. This approach allows our experts to offer customized recommendations and assistance.

Initiate contact with our agents via our Wallex website


  1. Open our site -

  2. Look for the live chat icon positioned in the bottom right corner of the screen and click on it.

  3. The pop-up window will appear and then you can send us a message.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

Initiate contact with our agents via Wallex APP Web


  1. The pop-up window will appear and then you can send us a message.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

Initiate contact with our agents via our Wallex APP


  1. From your [Dashboard], navigate to the [Services] section by scrolling down.

  2. Locate and select [Support] from the available options.

  3. The Live Chat window will appear and then you can send us a message.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

Open Wallex APP website -

Look for the live chat icon positioned in the bottom right corner of the screen and click on it.

Open our Wallex APP .

Should you require an official email correspondence with our experts, please using the following email addresses:

https://my.wallexapp.com/
contact us
https://www.wallexapp.com/