Smart Custody
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  • Welcome
  • Product Introduction
  • Get Started
    • Account Creation
  • Verification
    • Need Assistance?
      • Starting Point
      • Common Rejection Causes
      • Proof of Address (POA)
      • Pending Verification
      • Session Expired?
      • List of Prohibited Countries
  • Smart Custody App
  • Crypto Deposits
  • Crypto Withdrawals
  • Buy & Sell
  • Wallex Card
    • Card Ordering
    • Card Usage and Services
      • How to Activate my Card?
      • How to Top-Up my Card with Crypto?
      • Can I Have Multiple Wallex Cards?
    • Common Card Issues
      • Why Did my Card Deposit Fail?
      • What if I Forget my PIN?
      • How to Increase my Limits?
      • How do I get a Refund from a Merchant?
      • Why did my Transaction Fail?
  • Earn & Savings
  • Rewards
    • EURSTback™
    • Invite a Friend
  • Assets
  • Fees & Limits
  • Manage
    • Profile Management
      • Email Confirmation
      • How to Delete my Account?
      • Settings & Preferences
        • Reference Currency
        • Auto-Conversion Setup
        • Profile Picture
    • Account Management
      • Account Services
      • Auto-Conversion
  • Access Issues
    • How to Reset my Password?
    • Why my Account is Blocked/Suspended?
  • Security
    • Account Security
    • Passcode & BiometricID
    • Hacked Account
  • Terms & Policies
    • Policies
    • Terms & Conditions
    • Savings Terms
    • Refer a Friend Terms
    • Crypto Assets Terms
    • Security Policy
  • Account Rules
  • Business Hours & Holidays
  • Wallexpedia
  • Contact our Experts
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Contact our Experts

From troubleshooting to guidance, our team is here to provide the assistance you need.

PreviousBusiness Hours & Holidays

Last updated 1 year ago

The advantage of our Live Chat support system lies in the ability to deliver personalized engagement to the individual and corporate needs and preferences of each customer. This approach allows our experts to offer customized recommendations and assistance.

Initiate contact with our agents via our Smart Custody website


  1. Open our site -

  2. Look for the live chat icon positioned in the bottom right corner of the screen and click on it.

  3. The pop-up window will appear and then you can send us a message.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

Initiate contact with our agents via our Wallex Smart Custody App


  1. Make sure that you are in main section.

  2. Scroll down and locate the [Chat With Us] button.

  3. Click on it to open the Live Chat window, where you can then send us a message.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

To receive the best support possible, please provide your email address or additional details before submitting your inquiry.

Open our Wallex Smart Custody App .

Navigate to the top right corner and click on the Settings icon .

Should you require an official email correspondence with our experts, please using the following email addresses:

contact us
https://wallex.global/smart-custody
Chat With Us