Crypto Deposits

Crypto deposits enable you to safely move their digital currencies.

Crypto Deposits

Receiving a Crypto Transfer

---

When you're expecting a cryptocurrency transfer, you've got two easy options:

• Receive Crypto with QR: Share your unique QR Code for the specific cryptocurrency you're expecting. This QR Code acts like a digital fingerprint, ensuring the sender knows precisely where to send their crypto.

• Receive Crypto with Wallet Address / Cryptocurrency Address: Send your cryptocurrency address or wallet address directly to the sender. This address is a string of characters unique to your account on the blockchain network. By providing this address, you're giving the sender the exact destination for their cryptocurrency transfer.

Note: Each cryptocurrency account has its own unique address and QR Code. Sending any different cryptocurrency may result in their loss.

Example: In your Bitcoin account you can only receive Bitcoins.

Steps

1. Navigate to your Crypto account.

2. Click on the [Receive] button.

3. A window will appear displaying your Wallet String and a QR Code. You can choose to share the QR Code or copy the wallet address to your clipboard.

Smart Custody - Crypto Deposits

---

What is the Expected Timeframe for the Funds to be Credited in my Account?

The timeframe for crediting crypto payments may vary on the network of the asset, the current traffic and the volatility. However, it will usually takes between thirty minutes and two hours to complete the process.

---

What are the Recommended Steps if a Transfer does not Reach my Account as Expected?

Ask for the transaction Hash/ID from the Sender (often abbreviated as tx hash or txn hash). This can be used to track the transaction and serves as a record of the transaction. It contains information about the sender and receiver addresses, the amount of cryptocurrency sent, and any additional information such as a memo or destination tag. This information is important for tracking and verifying the transaction.

Sending crypto to the wrong address will result in lost funds, as transactions are irreversible. Double-check the address carefully before confirming.

Common Rejection Causes

There are several reasons why a Crypto transfer can fail such as High traffic, Limited block space, Compliance Checks, Insufficient Liquidity. User errors such as Incorrect wallet address which will result in lost funds, as transactions are irreversible.

For more information, turn to our Account Rules and Policies.

Crypto Tips

Crypto Tips to Avoid Delays:

1. Choose off-peak hours: Transfer during times with lower network traffic for faster processing.

2. Use higher fees: Consider setting slightly higher fees to incentivize miners to prioritize your transaction.

3. Double-check everything: Meticulously verify wallet addresses, network selection, and other details before confirming.

4. Stay informed: Follow the exchange's social media or website for updates on potential delays or maintenance.

Remember, cryptocurrency transfers involve inherent risks and potential delays. Understanding the possible causes and taking necessary precautions can help ensure smoother transactions and minimize frustrations.

Need assistance? Contact our Experts here.